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FAQ

Contact Us

Email or Contact Form
For General enquiries contact us using the following (We will endeavour to respond within 1 working day):

Email: info@garden-statues.com
Use our Contact Form

Telephone
UK: 0845 269 496 8

 

Statue Materials

Reconstituted Stone
High quality reconstituted stone made by skilled UK craftsmen using traditional techniques. Garden statues constructed from this material are very robust and guaranteed to be hard wearing and weatherproof under all conditions.
Your statue if positioned outside will age naturally giving an authentic look and feel that will give enduring pleasure for many, many years.

Polystone
Polystone is a material made from a mixture of stone and resin. This solid, sturdy material has the texture and feel of stone but weighs about a third as much. Polystone gives an exceptionally detailed finish with the added benefit of being guaranteed frost proof.


Payment Information

Site / Payment Security
All payment transactions are made off-site within a 100% secure protected environment. No payment / card details are kept on our systems.

 

Product Guarantee

Product Quality Guarantee
We offer a quality product guarantee on all items sold through us. This guarantee covers the workmanship and material quality of our entire range.


Delivery Information

Delivery Cost
Free delivery to England and Wales on all items using our standard shipping services. Larger heavier items shipped to Scotland may incur extra charges.



Delivery Times

Garden-Statues.com gives a delivery estimate for each product in the product pages details list.


Lighter / Non Stone Items – Delivery Times
For lighter non-stone items we use a secure express courier and your order should arrive within 2-5 working days.

Heavy Stone Statues etc – Delivery Times
Our shipping company has large numbers of items (many very heavy and bulky) to deliver all over England and Wales, it can therefore take up to 30 days for delivery (but you will not charged until order is dispatched).

Includes Free positioning of heavy stone Statues
Our standard shipping service includes free positioning of your Statue. Many of our statues are very heavy and may be awkward to manoeuvre. Our delivery men are very helpful and when they arrive with your order, will place your Garden Statue where you would like it to be positioned. This service is free of charge.


Damaged Items And Returns

Damaged Orders
For larger stone items, it is important to check your order for (in the unlikely event) any damage caused in shipping before accepting / signing for them. If your order is damaged please contact us.

30 Day Returns Policy
If for some reason you do not like the ordered item we can issue a full refund and organise the return of your order – Please Note: the buyer will be liable for the cost of return shipping, which can range from £7 to £45 depending on weight / size).
The customer has a duty of care in regard to any product to be returned; during the period the item is in their possession.
The customer should endeavour to re-package returns appropriately to safeguard the item from damage during the return shipping process.